Customer Insights Analyst

Company Overview

Milo’s Tea Company is one of the fastest growing beverage companies in the US. Our culture and operations are built on the belief that we can make a difference in the world. That’s why we put People First and strive to continually reduce our environmental impact on the planet. We leverage our world class operations and decades-long distribution partnerships to grow the footprint of our core products and create new, innovative beverage products. 

• We are the #1 and fastest growing brand in the Refrigerated Tea Category in the nation.

• Our core mission is that we put people and the planet first and by doing this, it will be good for our business.

• We are committed to unlocking the personal genius of every associate and have a strong focus on growth and learning.

• Our Company is women-led (our Executive Team is 57% female) and strongly committed to Diversity, Inclusion and Belonging.

• We are committed to annual charitable giving by delivering upon our 1% profit pledge.

• We are Platinum Certified in Zero Waste Manufacturing; recycling, reducing, and reusing 95% of waste at all facilities.

Being a part of the Milo’s TEAm, you’ll get to collaborate with a group of passionate and high-performing people, where everyone feels empowered to do their best work and feels good about the work they’re doing.

And as a "People First" company, Milo’s is committed to the success and well-being of our associates, customers, and fans, no matter their gender, race or creed.  Some of the great things offered that reflect our commitment include:

• Competitive salary with bonus opportunities for various roles

• 100% employer paid medical premium for our associates and their families

• Free Mental Health, Financial Wellness, and Legal Counseling benefits

• 401K with a company match

• Company paid Life Insurance

• Tuition reimbursement assistance

• Continuous learning opportunities through various platforms and resources

• A robust parental leave program

• Care Relief Fund to help Associates in need

• Associate Assistance Program

• Paid volunteer time

Position Summary:

Support the customer insights associate manager in collecting, analyzing and interpreting data to support assortment, merchandising and distribution strategies.

Responsibilities:

• Create visuals, update data, and format PowerPoints in support of sales presentations
• Assist Customer Insights team in analyzing data to assess trends, performance drivers and identify mutually beneficial growth opportunities
• Develop knowledge of the shopper, the category and customers via internal and external data analysis (Customer POS, syndicated data, trends reports, etc)
• Assist in developing recommendations to optimize assortments, shelf space allocation and merchandising
• Help create content to support sales stories for line reviews and other key touchpoints with customers
• Support ad hoc analysis requests through gathering data from third party data sources
• Access dashboards and reports to monitor category performance and report on KPIs
• Upholds and demonstrates leadership in all Corporate Responsibility programming including recycling, social advocacy, and MMAD volunteering opportunities.
• This position has food Safety Responsibilities.
• Other responsibilities, as necessary.

Supervisory:

This position does not have supervisory responsibilities.

Qualifications:

• BA in business administration, analytics, finance, marketing or related field or 3 years equivalent experience
• Strong analytical skills and a curious mindset
• High data aptitude with ability to gain a strong working knowledge in Customer POS and syndicated data
• 0-2 years of category management experience, CPG experience a plus
• Strong communication, presentation and people skills
• Strong attention to detail

Critical Competencies:

☒ Building Relationships

☒ Process Driven

☒ Teamwork

☒ Purposeful/Strategic

☒ Critically Evaluates

☒ Action-Oriented