Salesforce Administrator

Company Overview

Milo’s Tea Company is one of the fastest growing beverage companies in the US. Our culture and operations are built on the belief that we can make a difference in the world. That’s why we put People First and strive to continually reduce our environmental impact on the planet. We leverage our world class operations and decades-long distribution partnerships to grow the footprint of our core products and create new, innovative beverage products. 

• We are the #1 and fastest growing brand in the Refrigerated Tea Category in the nation.

• Our core mission is that we put people and the planet first and by doing this, it will be good for our business.

• We are committed to unlocking the personal genius of every associate and have a strong focus on growth and learning.

• Our Company is women-led and strongly committed to Diversity, Inclusion and Belonging.

• We are committed to annual charitable giving by delivering upon our 1% profit pledge.

• We are Platinum Certified in Zero Waste Manufacturing; recycling, reducing, and reusing 95% of waste at all facilities.

Being a part of the Milo’s TEAm, you’ll get to collaborate with a group of passionate and high-performing people, where everyone feels empowered to do their best work and feels good about the work they’re doing.

And as a "People First" company, Milo’s is committed to the success and well-being of our associates, customers, and fans, no matter their gender, race or creed.  Some of the great things offered that reflect our commitment include:

• Competitive salary with bonus opportunities for various roles

• 100% employer paid medical premium for our associates and their families

• Free Mental Health, Financial Wellness, and Legal Counseling benefits

• 401K with a company match

• Company paid Life Insurance

• Tuition reimbursement assistance

• Continuous learning opportunities through various platforms and resources

• A robust parental leave program

• Care Relief Fund to help Associates in need

• Associate Assistance Program

• Paid volunteer time

Position Summary

The Salesforce Administrator is responsible for supporting the ongoing development, configuration, and maintenance of the Salesforce platform to meet business needs.  This role assists in user support, data management, basic automation, report creation, and ensuring data integrity.

Responsibilities

• Assist with day-to-day administration of the Salesforce platform, including user setup, profiles, roles, and permissions.

• Support data entry, data quality checks, deduplication, and maintaining data integrity.

• Help create and maintain reports, dashboards, and workflows to support business needs.

• Troubleshoot user issues and provide first level support for Salesforce-related questions.

• Collaborate with internal teams to gather requirements and implement basic configuration changes.

• Assist in testing and deploying updates, new features, and third-party integrations.

• Maintain proper documentation of processes, configurations, and user guides.

• Participate in routine audits, backups, and system health checks.

• Stay updated with Salesforce best practices and new features through Trailhead and other resources.

• Support end-user training and adoption efforts as needed.

• Upholds and demonstrates leadership in all Corporate Responsibility programming including recycling, social advocacy, and MMAD volunteering opportunities.

• This position has food Safety Responsibilities.

• Other responsibilities, as necessary.

Supervisory

This position does not have supervisory responsibilities.

Qualifications

• Bachelor’s degree in Information Technology, Business, Computer Science, or a related field (or equivalent experience).

• Salesforce Administrator Certification (ADM 201) preferred or in progress

• 2-4 years of experience with Salesforce administration or CRM support

• Basic understanding of Salesforce architecture, objects, fields, and data relationships

• Familiarity with standard Salesforce functionality such as reports, dashboards, workflows, and validation rules

• Strong attention to detail and commitment to data accuracy

• Problem-solving mindset with good communication and interpersonal skills

• Ability to prioritize tasks and manage time effectively in a fast-paced environment

• Willingness to learn and grow within the Salesforce ecosystem

Critical Competencies

☒ Building Relationships

☒ Coachable/Open to Feedback

☒ Process Driven

☒ Teamwork

☒ Action-Oriented

☒ Critically Evaluates

The Salesforce Administrator is responsible for supporting the ongoing development, configuration, and maintenance of the Salesforce platform to meet business needs. This role assists in user support, data management, basic automation, report creation, and ensuring data integrity.