Position Summary: As the Office Support Representative working in the front office, you will be the first point of contact for guests, TEAm members, and external partners. A key part of your role will be managing high-volume, enterprise-level phone communications with professionalism and accuracy. You’ll help ensure smooth operations and a welcoming environment for all who interact with our company creating a favorable associate, customer, and consumer experience.
This is a full-time, on-site position with standard hours of Monday through Friday, 8:00 AM – 5:00 PM. You will serve as the Operator managing Milo’s main phone line during these hours.
Responsibilities:
- Serve as the primary contact for company-wide phone communications, including handling high call volumes and urgent requests.
- Answer and route incoming calls across multiple departments, ensuring prompt and courteous service.
- Execute the day-to-day administrative processes for the lobby/front desk area.
- Provide administrative support to the People Business Partners.
- Greet and assist visitors in a warm, professional manner.
- Maintain the front desk and common areas to ensure a clean and organized workspace.
- Monitor and manage voicemail systems, ensuring timely follow-up and message delivery.
- Support onboarding activities for new hires (e.g., welcome packets, office tours).
- Assist with mail, deliveries, and office supply inventory.
- This position has food Safety Responsibilities.
- Other responsibilities, as necessary.
Supervisory:
- This position does not have supervisory responsibilities.
Qualifications:
- High school diploma or equivalent; associate’s degree preferred.
- 1–2 years of experience in a receptionist, administrative, or high volume customer call center role.
- Strong phone etiquette and ability to manage multiple lines and high call volumes.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and phone system software.
- Friendly, professional, and calm under pressure.
- Strong organizational skills and attention to detail.
Physical Demands:
- This job is sedentary. Reasonable accommodations may be made to enable individuals with different abilities.
FLSA Status: Non-Exempt
