Office Support Representative

COMPANY OVERVIEW

Milo’s Tea Company is one of the fastest growing beverage companies in the US. Our culture and operations are built on the belief that we can make a difference in the world. That’s why we put People First and strive to continually reduce our environmental impact on the planet. We leverage our world class operations and decades-long distribution partnerships to grow the footprint of our core products and create new, innovative beverage products. 

• We are the #1 and fastest growing brand in the Refrigerated Tea Category in the nation.

• Our core mission is that we put people and the planet first and by doing this, it will be good for our business.

• We are committed to unlocking the personal genius of every associate and have a strong focus on growth and learning.

• Our Company is women-led (our Executive Team is 57% female) and strongly committed to Diversity, Inclusion and Belonging.

• We are committed to annual charitable giving by delivering upon our 1% profit pledge.

• We are Platinum Certified in Zero Waste Manufacturing; recycling, reducing, and reusing 95% of waste at all facilities.

Being a part of the Milo’s TEAm, you’ll get to collaborate with a group of passionate and high-performing people, where everyone feels empowered to do their best work and feels good about the work they’re doing.

And as a "People First" company, Milo’s is committed to the success and well-being of our associates, customers, and fans, no matter their gender, race or creed.  Some of the great things offered that reflect our commitment include:

• Competitive salary with bonus opportunities for various roles

• 100% employer paid medical premium for our associates and their families

• Free Mental Health, Financial Wellness, and Legal Counseling benefits

• 401K with a company match

• Company paid Life Insurance

• Tuition reimbursement assistance

• Continuous learning opportunities through various platforms and resources

• A robust parental leave program

• Care Relief Fund to help Associates in need

• Associate Assistance Program

• Paid volunteer time

Position Summary

As the Office Support Representative working in the front office, you will be the first point of contact for guests, TEAm members, and external partners. A key part of your role will be managing high-volume, enterprise-level phone communications with professionalism and accuracy. You’ll help ensure smooth operations and a welcoming environment for all who interact with our company creating a favorable associate, customer, and consumer experience. This is a full-time, on-site position with standard hours of Monday through Friday, 8:00 AM – 5:00 PM. You will serve as the Operator managing Milo’s main phone line during these hours.

Responsibilities:

• Serve as the primary contact for company-wide phone communications, including handling high call volumes and urgent requests.
• Answer and route incoming calls across multiple departments, ensuring prompt and courteous service.
• Execute the day-to-day administrative processes for the lobby/front desk area.
• Provide administrative support to the People Business Partners.
• Greet and assist visitors in a warm, professional manner.
• Maintain the front desk and common areas to ensure a clean and organized workspace.
• Monitor and manage voicemail systems, ensuring timely follow-up and message delivery.
• Support onboarding activities for new hires (e.g., welcome packets, office tours).
• Assist with mail, deliveries, and office supply inventory.
• This position has food Safety Responsibilities.
• Other responsibilities, as necessary.

Qualifications:

• High school diploma or equivalent; associate’s degree preferred.
• 1–2 years of experience in a receptionist, administrative, or high volume customer call center role.
• Strong phone etiquette and ability to manage multiple lines and high call volumes.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and phone system software.
• Friendly, professional, and calm under pressure.
• Strong organizational skills and attention to detail.

Physical Demands:

This job is sedentary. Reasonable accommodations may be made to enable individuals with different abilities.

FLSA Status: Non-Exempt